Frequently Asked Questions

Should a cherished item go missing, please report your lost belongings here so we may assist in reuniting you.

Pets are not permitted on property; we welcome registered service animals only.

In-room dining is available daily from 8:00 am to 8:30 pm.

The 24-hour fitness center is located on the 2nd floor and includes free weights and cardio equipment; a code is required for entry.

Complimentary wireless internet access is available for all guests throughout the hotel.

We are an oceanfront property situated on a deep-sea wall; while we have no on-site beach, the nearest public beach is one mile away.

Pool cabanas and lounge chairs are available on a first-come, first-served basis; outside guests, food, beverages and coolers are prohibited.

The outdoor edgeless pool and LIQUID Lounge are open from 11:00 am to Sunset exclusively for registered resort guests.

Our rooms and suites are completely non-smoking, though smoking is permitted on private balconies and in designated areas.

Check-in is guaranteed at 4:00 pm and check-out is at 11:00 am.

Rollaways and cribs are provided free of charge upon request, subject to availability.

Guests are required to be at least 21 years of age to check into a room.

An early departure fee of up to one night’s room and tax may apply to shortened stays.

We do not offer connecting rooms; our Two-Bedroom Suites are the premier option for larger parties.

We do not offer rooms with two double beds; most suites feature a king bed and a queen sleeper sofa.

Yes, we offer a variety of accessible rooms to accommodate our guests’ needs.

We offer valet parking only for a nightly fee, which is subject to change.

We do not offer a complimentary shuttle, but our Concierge can arrange private transportation for a fee; taxis and Ubers are also available at the airport.

For further assistance with booking or inquiring about specific accessible room features, you can contact Ocean Key Reservations directly at 305.296.7701 or email [email protected].

Yes, guests with hearing impairments can be accommodated in Ocean Key Resort & Spa’s accessible rooms. Standard features in all accessible rooms include lowered beds, flashing fire alarms for the hearing impaired and visual alarms and notification devices are available upon request.

Yes, the accessible rooms at Ocean Key Resort & Spa offer specific bathroom modifications, including accessible commodes and sinks, lowered towel bars and grab bars surrounding all commodes. They also offer options for roll-in showers or bathtubs with hand-held shower sprayers and shower benches

Ocean Key Resort & Spa offers Mobility/Hearing Accessible Islandview King and Mobility/Hearing Accessible Partial Oceanview King rooms. These spacious and colorful accessible rooms provide charming island views or views of the harbor over Duval Street or Mallory Square.

Ocean Key Resort & Spa is committed to making its facilities, amenities and services accessible to all guests. Their spacious ADA rooms feature total wheelchair accessibility and include standard features like lowered beds, flashing fire alarms for the hearing impaired, lowered towel bars, grab bars surrounding all commodes and roll-in showers or bathtubs. Roll-in showers have hand-held shower sprayers with extensions and shower benches.

Reservations for the Flamingo Royale suite at Ocean Key Resort & Spa can be made exclusively by contacting their on-site team directly. You can call them at 305.296.7701 or email [email protected] for rates and availability.

The Flamingo Royale suite will soon feature all-new local artwork by Amanda Johnson, known for her vibrant “Tropical Impressionist” style. Her paintings are being installed throughout the suite, creating an ever-changing display of her talent, with pieces even available for purchase directly from the suite.

Yes, guests in the Flamingo Royale suite can delight in exclusive in-room dining experiences. This includes dining at a spacious dining table for four or on their private balcony, with options like the “Southernmost Golden Hour” featuring a “Make Your Own – Mojito Flight for Two” and a “90 Miles from Cuba Charcuterie Board.”

The Flamingo Royale suite features a “Tropical Camp” design with dramatic handmade wallpaper, vibrant walls in dark teal, custom fabric sporting pink, turquoise, lime and gold and a show-stopping brass chandelier. Amenities include a huge oceanfront balcony spanning the entire length of the suite, vaulted ceilings, two master bedroom suites, a black marble wet bar and a dining room area for four.

The signature luxury suite at Ocean Key Resort & Spa is the “Flamingo Royale,” which is the reimagined Presidential Suite. It is described as the pinnacle of luxury on the island, offering panoramic views of the stunning turquoise ocean.

Standard amenities offered across all suite types at Ocean Key Resort & Spa include a private furnished balcony, an in-room mini bar with daily refresh and sleek stone bathrooms. Many suites also include a king bed with a queen sleeper sofa and living and dining areas for added comfort and convenience.

Yes, many of the suites at Ocean Key Resort & Spa include a spa tub. Specifically, the Deluxe Oceanfront rooms, Oceanview Boutique Suites and Oceanfront One Bedroom Suites offer a spa tub, providing an enhanced relaxation experience.

Yes, Ocean Key Resort & Spa offers larger suites suitable for families or extended stays, such as the Harborview Two Bedroom Suite, which is approximately 1,200 square feet. This suite includes a king bed in the master, a queen bed in the second bedroom, a living area with a queen sleeper sofa, a dining area and two bathrooms, providing ample space for a comfortable stay.

The private balconies of the suites at Ocean Key Resort & Spa offer a variety of impressive views, including panoramic vistas of Key West Harbor over Duval Street (for “people watchers”), stunning Gulf of Mexico views over the pool and Mallory Square, or direct ocean views of the Gulf of Mexico and the Atlantic Ocean. Some suites also overlook picturesque Old Town Key West.

The luxury suites at Ocean Key Resort & Spa are distinguished by their oversized space, casual elegance and Key West style, featuring local art and eclectic hand-painted furnishings. These suites are designed for ultimate relaxation and offer a spacious blend of opulence and Key West flair.

Ocean Key Resort & Spa creates a relaxing environment within its rooms and suites by combining stunning views, eclectic decor and an uplifting atmosphere designed to wash away worries. The presence of spa tubs and private balconies in every room further contributes to guests’ ability to completely unwind and decompress.

Every guest room and suite at Ocean Key Resort & Spa features a spa tub and a private furnished balcony. Rooms are equipped with an in-room mini bar with daily refresh and offer a choice of partial ocean view to oceanfront views of the Gulf of Mexico.

For romantic getaways, the Deluxe Oceanfront rooms at Ocean Key Resort & Spa are highly favored, offering unparalleled views of paradise from a king bed setup, complete with a spa tub and separate sleek stone shower, enhancing intimate moments.

Guests at Ocean Key Resort & Spa can expect diverse views from their private balconies, including charming views of Old Town, the harbor over Duval Street or Mallory Square, or unparalleled oceanfront views of the Gulf of Mexico. This ensures stunning backdrops for relaxation and photography.

The guest rooms at Ocean Key Resort & Spa are designed to offer a laid-back island vibe with local art, vibrant fabrics and a curated mix of furnishings. Each room includes a spa tub and a private balcony, offering views ranging from partial ocean to coveted oceanfront vistas, aiming to create an uplifting space for guests.

Sunset Pier offers enticing drinks, delicious food and indulgent culinary delights. Guests can enjoy selections from the full Sunset Pier menu, which includes island-inspired snacks and tropical libations.

Yes, Sunset Pier offers private sections for events and celebrations, accommodating groups of 10 to 60 guests. It’s an extraordinary space for customizable small and large events, with 4000 square feet right over the water.

Sunset Pier operates daily from 11:30 am to 8:30 pm, weather permitting.

No, reservations are not needed to enjoy a Sunset Pier dining experience. The colorful tables are available on a first-come, first-served basis.

Sunset Pier offers a vibrant and lively atmosphere with breathtaking views, indulgent tropical culinary delights and live daily music. Be sure to catch our nightly Sunset Celebration.

LIQUID Pool Bar & Lounge at Ocean Key Resort & Spa is exclusively for Ocean Key Resort guests, ensuring a private and intimate atmosphere for those enjoying the pool area.

LIQUID Pool Bar & Lounge at Ocean Key Resort & Spa operates daily from 11:00 am until sunset, allowing guests to enjoy its amenities and services throughout the day.

LIQUID Poolside Service at Ocean Key Resort & Spa offers a menu of fresh tropical beverages and island-inspired cuisine. This poolside menu is designed to provide must-haves for a vacation in paradise, delivered right to your pool chair or cabana.

LIQUID Pool Bar & Lounge at Ocean Key Resort & Spa offers a unique poolside experience with its zero-edge pool and in-water benches. It provides chic cabanas and lounge chairs with umbrellas, all positioned to offer the best views of the turquoise ocean, creating an exclusive retreat for resort guests.

Yes, Hot Tin Roof Restaurant has received significant recognition for its dining excellence. It was honored with the Wine Spectator Restaurant Awards’ Award of Excellence in 2025 and was named the “#1 Date Night in the US” in 2023 by TripAdvisor’s Best of the Best Awards.

The Hot Tin Roof Lounge is an area within Hot Tin Roof Restaurant that offers an innovative cocktail menu, with drinks inspired by the writings of Tennessee Williams and other local figures. Guests can try signature cocktails like the Hot Tin Tini with vodka-infused fresh pineapple or the Hemingway Daiquiri with locally distilled rum, alongside a selection of small plates.

Yes, Hot Tin Roof Restaurant offers a cinematic and romantic dining experience with gorgeous views of the harbor and the world-famous sunset from its dining room and verandah. At “glow hour,” the space fills with a breathtaking light, making it ideal for romantic occasions.

Hot Tin Roof Restaurant serves Breakfast Monday through Saturday from 8:00 to 11:30 am and on Sunday from 8:00 to 10:30 am. Dinner is served daily from 6:00 to 9:00 pm. A Sunday Brunch is also available from 11:45 am to 12:45 pm.

Hot Tin Roof Restaurant at Ocean Key Resort & Spa serves a unique “Key West Cuisine,” also described as “conch-fusion.” This culinary style is a mélange of tastes from Florida and the Caribbean, featuring fresh seafood and local ingredients like seasonal produce, such as mangos and tomatoes, resulting in original flavors that celebrate the ingredients.

Reservations are highly recommended for Hot Tin Roof via our website; for groups or dates beyond 60 days, please email [email protected].

Sunset Pier does not take reservations; seating is handled on a first-come, first-served basis.

SpaTerre at Ocean Key Resort & Spa is a unique island boutique spa designed as a private paradise for rest and renewal, offering tropical treatments that aim to disconnect guests from the outside world and reconnect their mind, body and soul through aromatherapy. It emphasizes exotic and innovative treatments, creating a serene hideaway.

Some signature treatments at SpaTerre include the “Tropical Essence Massage” and “Coconut Crush Body Renewal.” Additionally, a unique “Key Lime in the Coconut Package” offers an 80-minute Noble Massage, a 25-minute Coconut Crush Scrub and a Ritual Bath overlooking Mallory Square, complemented by a Key Lime Martini or Margarita.

Yes, SpaTerre at Ocean Key Resort & Spa incorporates organic and natural ingredients in its treatments. It features “Voya Seaweed Treatments,” which are organic seaweed-based treatments inspired by nature and the ocean, perfectly complementing their curated menu of tropical offerings

The fitness center at Ocean Key Resort & Spa is equipped with elliptical and treadmill machines, recumbent and stationary bikes, a cable crossover machine, an ab bench and dumbbells. It also provides a patio stretching area, a mounted plasma TV, chilled water and fresh towels for guests.

Both SpaTerre and the Fitness Center at Ocean Key Resort & Spa operate daily from 9:00 am to 5:00 pm, providing consistent access to wellness and fitness amenities throughout your stay.